Customer Services

Customer Services Retain more customers by creating a sales process that satisfies your customers' needs and increases your sales team's productivity.

Managing customer relationships, with the goal of retaining customers for life, is one of the most important requirements for a business to survive, especially in a tough economy. Designing a solid sales process, training your sales organization, and developing an effective CRM (Customer Relationship Management) strategy, are critical steps to achieving this goal. This course discusses how you should develop a customer retention strategy for your business, and what needs to be done to ensure success of your customer relationship implementation.

This course will explore how your company can develop and deploy a customer retention strategy by building a customer-focused culture within your organization and by implementing key strategies for success. It will instruct attendees how to develop a strong, consistent and successful corporate strategy and sales organization that's focused on customer acquisition and retention.

Like many companies today, you may be losing customers to your competitors, experiencing a shrinking market share, or having problems getting your sales reps to perform effectively and consistently. You may be wondering why some sales reps exceed while others struggle, why you aren't making your revenue projections, or why your customers aren't loyal to you. This course will help you with these issues and more, by demonstrating how your company can develop a sales process, define your sales training requirements and design a CRM strategy for your business.

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Promedia Qatar an Accredited Affiliate Training Organization of APMG and partner of TUV Rheinland which is primarily involved in providing Training solutions for Corporate and IT Professionals. By partnering with our Customers, Promedia Qatar delivers customized trainings apart from the standard certification trainings to adhere to standards requirements of the IT industry.